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Elizabeth Woodcock of Woodcock & Associates (www.elizabethwoodcock.com) is the author of the popular medical practice book “Mastering Patient Flow: 3rd Edition(1).” In the latest edition she is adding a chapter on the “Patient-Centered Practice of the Future.” Ms. Woodcock and Medical Design International are together developing the concepts – staffing, operations and space – behind this innovative idea. It is changing the way patients will view the medical office and the practice, how the physicians will use the office and how staff will view their jobs. (1) Available from MGMA at www.mgma.com or (888) 608-5601.

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