Testimonials - Medical Design International

MDI's Services Offer Recognizable Value

"Just wanted to say thanks, as usual dealing with MDI has been a pleasure. Don’t know if you knew or not but Dick and I go back, way back. I really appreciate how you jumped in and did everything so quickly for us. I just wanted you to know I appreciated it."

– Betty Koffski, The Midwest Center for Sight

"Thanks for all of the wonderful work that your team has done for me. It has been such a positive experience working with you. "

-Kathy Wolf, M.D.

“Our practice has done two facilities over the years and we found the planning and design work is the most important part and should not be the place to cut corners. MEDICAL DESIGN INTERNATIONAL (MDI) designed both our facilities because Dick Haines and MDI are remarkably talented and very experienced (particularly in orthopedics). A new facility is very expensive undertaking and to have a firm like MDI design the facility is invaluable. I could not recommend anyone else at their level. And just like all good specialists they are not the cheapest; however I believe it is the best money you will spend!”

-Stewart Haskin, MD, Coastal Orthoapaedic Associates, Conway, South Carolina

“ When asked what we did right in the new office, I replied, There were lots of things we did right when we did this building, but I would have to say that the two that will have the greatest long term economic impact were hiring MEDICAL DESIGN INTERNATIONAL and installing digital radiography.”

—Mike A. Stephenson, CMP, Kansas City Bone & Joint, Overland Park, Kansas

“ I used to struggle with 50 patients a day in the old office , but now 60 is no problem in the new office . We are very happy with the efficiency of the design of the new office.”

—Robert P. Bruce, M.D., Kansas City Bone & Joint, Overland Park, Kansas

"I don’t know what we paid for your services. I don’t know how much our office cost. It just doesn’t matter, it works that well!"

—David A. Tillema, M.D., Rockhill Orthopaedics, Kansas City, Missouri

"Our new facility is outstanding in every way, particularly in its efficiency. The additional monies spent with your firm were well worth the investment. I can safely say that we have reduced our personnel requirements to one-third our previous needs with the increased efficiency of the new floor plan."

—Miriam Rose, Manager, James H. Herndon, Jr., M.D., P.A., Dermatology, Dallas, Texas

"We had been very apprehensive about the large scope of the office project, but my partners tell me that what we have paid for the design services of Medical Design International is the best money we have ever spent."

—Thomas A. Wade, Jr., M.D., Columbus Clinic, Columbus, Georgia

"Our facility has helped us recruit new MD’s—because it is so well organized, efficient and productive."

—Neil Kurtz, Orthopaedic Associates of Long Island, East Setauket, New York

MDI's Analysis Minimizes Risk

"For me, buying the new space was a significant investment, and I could not afford to make any mistakes. I wanted to make sure that my new office was going to have maximum utilization of the available space and that the layout would fit my practice style. Having an efficiency expert sit with me all day was worth the time and effort. MDI designed the office to optimize work flow and to make people stay within their work environment as much as possible."

—Flor A Mayoral, MD, Dermatology, South Miami, Florida

"Here is your check and it is absolutely the best money I have ever spent! Your analysis was crucial in helping us to decide what to do. Moving would have been very risky. Thanks again for everything."

—Ned S. Stoughton, M.D., Inc., Dermatology, Wahiawa, Hawaii

MDI Offers Innovative Solutions

"Although we had expected that your consultation would be worthwhile, we were not prepared for the exciting concepts you presented at the summary meeting. It was fascinating to see how you developed such a comprehensive report in such a short time."

—Sally E. Connelly, Practice Administrator, CENTA Medical Group, P.A., An Otolaryngology Practice; Columbia, South Carolina

"MDI did their homework, they listened to our needs. Now, we have a showplace that functions as well as it looks...Bravo."

—Michael Sicuranza, M.D., Orthopaedic & Spine Specialists, York, Pennsylvania

"Form should fit function. Lots of firms will tell you they agree with that, but MDI believes it and makes it happen. They understand physicians and patient work flow. What a great group to work with! The end result provided efficiency of operation and an aesthetically impressive facility. We got the best of both! Reliable. They are able to take your suggestions and make them a practical reality. MDI kept us focused on the task. Not only would I recommend them, but I have."

—Jeffrey Shelton, CEO, HeartCare Midwest, S.C.; Peoria, Illinois

"We were most interested in functionality. When we discovered that MDI's design methodology started with the functionality of the inside office and ended with the aesthetics of the outside building, we knew that our search for an architectural design firm had ended." - "The methodical analysis utilized by MDI's team was impressive, articulate, and right on target." - "We've been using our facility for 5 years, looking back we wouldn't have changed a thing. The connection with MDI was a stroke of good fortune for our organization and we continue to be just as proud of our facility today as we were 5 years ago when we moved in." - "We gave MDI the challenge of designing a working facility that would accommodate multiple physicians and multiple practice patterns - they came through with an impressive finished product!"

—Tim Roberts, Administrator, Semmes-Murphey Neurologic & Spine Institute, Memphis, Tennessee

"We experienced huge productivity improvements when he helped us redesign our practice in the major remodeling and expansion. The patient flow has been excellent. Patients now walk one half the distance they did in a building that was one third our current size. Physician flow, which is sometime overlooked, has also been improved significantly, with associated productivity gains. No problems working with MDI. Haines listens to you and works with you to develop a solution that fits your practice. This is not a "cookie cutter" approach that you see with some large national medical design firms. I could not recommend him any more highly. There is no one else that I would work with on a medical building design project. I sound like a paid commercial but am simply a more than satisfied customer that has benefited greatly by the work done by Dick Haines and MDI."

—Carl Moskey, Administrator; Concord Orthopaedics, Concord, Massachusetts

MDI Enhances The Quality of Life

"I want you to know how much we enjoy being in the new space. Designing, building, moving and relocating has sure been a smooth process...I like the space even better than I thought I would. Having room to move around, as well as space to grow into has been one of the major benefits. The patients like the new area. It also creates a nice image when they come in."

—Ralph E. Wesley, M.D., Ophthalmic Plastic and Orbital Surgery, Nashville, Tennessee

"They know how to listen to physicians. I didn’t feel like they were making me conform to their design. The end product is an effective space for the physician and the staff. Patients enjoy coming here."

—N. Kent Wise, M.D., Cardiologist, HeartCare Midwest, S.C., Peoria, Illinois

MDI Leads the Health Care Planning and Design Field:

"When I built my building, I researched a number of architects for I chose MDI. Medical Design International has given Shepherd Eye Center a building and surgicenter that is functional, esthetically pleasing and efficient. I can recommend them enthusiastically for any medical design project."

—John Shepherd, M.D, FACS, President and Medical Director, Shepherd Eye Center, Las Vegas

"The main entrance has the "wow effect". The designers clearly considered the possibility for expansion."

—Gracia Etienne, M.D.; Orthopaedic & Spine Specialists, York, Pennsylvania

"From my perspective we love the facility. The physicians are much more efficient increasing their productivity by as much as 30%. Of course our electronic medical record and PACS system contribute to the efficiency, but the overall patient flow is ideal. Although the clinic is large, the design allows patients to have a minimal distance to travel, especially important in orthopaedics. Separating check in and check out allowing for good traffic flow into and out of the clinic. Visitors are truly in awe of our campus."

—Sandy Eckard, RTR, COO; Orthopedic & Spine Specialists, York, Pennsylvania

MDI..."helped us immensely in our strategic planning and ultimately developed a first class office suite which has tremendous opportunity for growth for us as well as giving us an office facility that functions far better than we ever anticipated. In the office building of which we are a part, several of the other physician offices did not think through their future growth and office facility as carefully as your firm asked us to do. Consequently, due to that omission, they now have a new office facility that does not meet their expectations and is a problem they will have to live with."

—Marvin E. Eastlund, M.D., Fort Wayne OB-GYN, P.C., Fort Wayne, Indiana

"The facility is working well – the feel in the lobby is just as you planned and exam area is very efficient for our physicians. Very successful outcome! "

—James Hoefen; University of Rochester, Rochester, New York

"Having recently worked with your firm, I appreciate the in-depth analysis and design suggestions you have recommended for my clients. They both are very happy with the results to date. Since I have also been working with another national design and construction firm of medical offices, it is apparent you are light years ahead of their concepts."

—Berton H. Bryan, CPBC, President, Fort Wayne Office, HealthCare Managers and Consultants, Inc., Fort Wayne, Indiana

"The Board of Directors of the Charlotte Medical Clinic want to thank your firm for your outstanding work as medical planners. Your ability to analyze our practice and flow pattern, resulted in a framework for renovation that both incorporated our wishes and respected our constraints."

—William C. Sugg, Jr., M.D., John S. Hanson, M.D., David E. Cloninger, Administrator, Charlotte Medical Clinic, P.A., Internal Medicine, Charlotte, North Carolina

MDI's Operational Approach Works

—Jeffrey Shelton, CEO, HeartCare Midwest, S.C., Peoria, Illinois

"MDI was very thorough in their analysis of our practice and the planning of our office space. They took the time to listen to our concerns and our objectives. Now that we are in the space, I could not imagine that we could have achieved the office design with anyone else. Our old office was cramped and noisy with a lack of privacy. The new office WOW! Our patients rave about it, our employees love it. As impressive as it is, it is even better as a doctor to work in, efficient, soothing to the eye, quiet and allowing the patients the utmost in privacy. I actually enjoy my day more with my patients working in such a wonderful environment."

—Kenneth B. Bielinski, MD, Bielinski Dermatology Group, Orland Park, Illinois

"The five of us have finally now settled into our new MDI assisted home here in Boston and we are very grateful for all of your help and advice!!!!! The suite looks spectacular and is an incredibly more comfortable and pleasant place for all of us to work. The docs and the nurses and medical assistants and procedure technicians and billing folks are all much happier with their work environs!!! We are still waiting for official numbers from the accountant but I would guess that our overall productivity has increased by at least 35% and more often than not we are all getting home at least a half hour earlier than our pre-MDI existence."

—Peter Tiffany, M.D., Mystic Valley Urology, Stoneham, Massachusetts

"I just read your article in Eye World [December 1996]. Indeed we do have an optical shop in the traffic flow, Indeed we do have audiology and hearing aid sales in the traffic flow, Indeed we do have an ASC -- all thanks to you and your company. However we have recently added a pharmacy right in the center of every thing. Not bad for a bunch of boys up in Montana. We thank you!"

—Otto Klein, M.D., Rocky Mountain Eye Center, Missoula, Montana

Ultimately, though, physicians in re-engineered practices say intangibles shouldn’t be overlooked. "I can’t even put my finger on exactly what changed," said Dr. Hertz. "But I used to dread the office because everything took forever. Now, I come in, do my work and go home earlier."

—Charles S. Hertz, M.D., Medical Specialty Clinic, P.C., Jackson, Tennessee

"Daily, I am increasingly impressed by the efficiency and ease of functioning in this office. You and your staff are certainly to be complimented on the wonderful job that you did with our new office design and planning."

—Timothy J. Silvester, M.D., Plastic Surgery Associates of Lynchburg, Inc., Lynchburg, Virginia

"We are moving into our third office suite… all designed by MDI, an architect firm out of Atlanta, Georgia area. They specialize in medical design and have much experience with ophthalmology. They analyze work flow in the office and design the flow. I constantly receive compliments on our offices. They were well worth the money."

—Mary Lombardo, Administrator, Consulting Ophthalmologists, P.C., Hartford, Connecticut